Returns

 

This 14 day returns policy will allow you to return products to us in appropriate circumstances. This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).

R E T U R N S

You are entitled to return a product to Burtley & Baines LTD where:

      +     The returned product is received within 14 days following the date of the order placed.
      +     The returned product is unused, and otherwise in a condition enabling the product to be sold as new.
      +     You comply with the returns procedure set out below; and none of the exclusions set out below apply.

R E T U R N S   P R O C E D U R E

In order to take advantage of your rights under this returns policy, you must:

      +     Download the Burtley & Baines Returns Form, print, complete & return to the address given.
      +     Please ensure you clearly state how you wish the returns dept. to handle your return - store credit, refund or exchange.
      +     Burtley & Baines Ltd. highly recommends you insure your parcel and adequately protect the watch during shipment. Burtley & Baines Ltd. is not responsible for product loss or damage during shipment.

You will be responsible for paying postage costs associated with returns under this policy. However if for any reason you receive an incorrect or faulty item, Burtley & Baines LTD will cover the cost of your return.

E X C L U S I O N S

The following products may not be returned under this policy:

      +     Products that have been used, worn, modified or damaged resulting from improper handling, lack of care, accidents or normal wear and tear.

R E F U N D S

You are entitled to a cash refund for the full price of any product, properly returned by you in accordance with the terms of this returns policy. Any monies refunded will be processed via your same payment method. We will process the refund due to you within 10 working days.

I M P R O P E R   R E T U R N S

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

      +     We will not refund, issue store credit or exchange the product.
      +     We may retain the returned product until you pay to us such additional costs for re-delivery of the returned product
      +     If we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may dispose of the returned product in our sole discretion without any liability to you.